Terms and Conditions

  1. Detailed description of goods and/or services

Amazon Essentials (Pty) Ltd is a business in the water filtration industry that supplies water coolers and water filters.


  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of courier by email.


  1. Export restriction

The offering on this website is available to South African clients only.


  1. Return and Refunds policy
    The provision of goods and services by Amazon Essentials (Pty) Ltd is subject to availability. In cases of unavailability, Amazon Essentials (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

  2. Customer Privacy policy

Amazon Essentials (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


  1. Payment options accepted

Payment may be made via Visa and MasterCard, or by bank transfer into our company’s bank account, the details of which will be provided on request.


  1. Card acquiring and security

Card transactions will be acquired for Amazon Essentials (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


  1. Customer details separate from card details

Customer details will be stored by Amazon Essentials (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


  1. Responsibility

Amazon Essentials (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


  1. Country of domicile

This website is governed by the laws of South Africa and Amazon Essentials (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 94 11th Street, Parkmore, Sandton 2196.


  1. Variation

Amazon Essentials (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  1. Company information

This website is run by a private company based in South Africa trading as Little Luxury and with registration number 2018/285323/07 and (Director(s)/Member(s)/Owner(s)).


  1. Amazon Essentials (Pty) Ltd contact details

Company Physical Address: 94 11th Street, Parkmore, Sandton, 2194

Email: info@littleluxury.co.za Telephone: 011 784 4444