Domestic Shipping Policy

Shipment processing time

All orders are processed within seven (7) business days.

Shipments or deliveries may not occur on weekends or holidays. Should the distributing agent, Affordable Brands experience a high volume of orders, please expect a delay of seven (7) working days. Should this occur, this shall be communicated via email.

Shipping rates and delivery estimates

*The above services will be chosen at Affordable Brands’ discretion. Should the order be sent via PostNet2PostNet, the customer would then need to collect from the PostNet location advised via email. Affordable Brands is not responsible for any orders that are lost, damaged, or stolen by any persons during transit.

Shipment to P.O. boxes or APO/FPO addresses

We do not send to P.O Box addresses nor to APO/FPO addresses. Please ensure that you enter in your correct shipping/delivery address when checking out your order.

Shipment confirmation and order tracking

Customers shall receive an email order confirmation once an order has been placed. Affordable Brands shall email the tracking number to the customer once the order has been sent.

Customs, duties, and taxes

Affordable Brands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Theft

Affordable Brands is not liable for any products damaged, stolen or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Please confirm if Affordable Brands is able to send the order to your country (i.e. Namibia, Botswana) before placing the order.

Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts. If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our address or in-person to our address (only) within 14 days from the date of purchase. We encourage you to return your parcel via Fastway Couriers or PostNet or any other courier that offers traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Affordable Brands.

Returns Policy Conditions

At Affordable Brands we want to ensure you love the items you purchase. If you have changed your mind on a purchase, we will exchange your item or refund your original method of payment provided that: You return the item within 14 days (inclusive) from the date of purchase. You produce your original invoice (receipt) when you return the item. The item is in the original saleable condition: With all original tags still attached. In an unopened and unused state. Affordable Brands reserves the right to refuse an exchange or refund on change of mind items. Affordable Brands will not accept a bank statement as proof of purchase. We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

Open Filters

Open Membranes

Used Systems

Exchanges

If you would like to exchange an item(s) for an alternative item(s), please email us at info@littleluxury.co.za prior to sending the item(s) back.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your item(s) that you wish to return needs to be sent back to our address with the tax invoice (receipt). If the alternative item is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense, and this will be deducted from your refund amount.

Refunds

To obtain a refund please email us at info@littleluxury.co.za prior to sending the item(s) back. A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and we have received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Please Note! Affordable Brands does not cater for courier costs involved in bringing back a faulty product or sending it back to the client.

For more information, email support at info@littleluxury.co.za or call us on +27 (0) 11 784 4444.