HOW OFTEN SHOULD I REPLACE THE FILTER?
Depending on the quality of water being filtered and the frequency of use, as a general guide, based on regular city tap water, one would get about 450-500 liters of filtered water per filter. If 1-2 people are using the cooler, we recommend a new filter every 3 months. For 3 or more people we recommend a new filter every 1-2 months.
HOW DO I KNOW WHEN THE FILTER NEEDS REPLACING?
We recommend keeping track of when your filter was last replaced. If 1-2 people are using the cooler we recommend a new filter every 3 months. For 3 or more people we recommend a new filter every 1-2 months.
You may find that the water is not passing through the filter as quickly or that the water taste is not as pure, indicating that it is time for a new filter. The water may also be slighter less clear.
IS IT COST EFFECTIVE TO USE THIS COOLER?
Each filter is able to purify approximately 454-500 liters of water. This would translate to a cost of about 11 cents per liter. This is approximately a 90% saving as compared to bottled water.
WHAT IS REMOVED BY THE FILTER?
Our filters are clinically tested by SGS France, which is one of the world’s leading water testing laboratories. The filters remove contaminants such as chlorine, most pesticides and heavy metals commonly found in tap water, microbiological pathogens, cryptosporidium, cholera, E-coli and more. Most importantly it preserves the chemicals and softens the water unlike bottled water.
HOW MUCH WATER DOES THE COOLER HOLD?
The BPA Free bottle holds 7 liters and the reservoir holds another 750ml. Three 250ml glasses of ice cold water can be dispensed before re-cooling. This is more effective than competitive products in the market.
CAN THE TEMPERATURE BE CONTROLLED?
The temperature has a single setting 6 degrees which has been found to be the optimum temperature at which one enjoys their cooled water. There is the option of filtering the water and keeping it at room temperature.
We have found that most coolers with adjustable temperatures experience many functional and operational problems.
HOW BIG IS THE COOLER?
The Little Luxury cooler is only 500mm high and 170mm wide making it very mobile and suitable for any counter, desk or table top.
DOES THE UNIT ONLY FILTER TAP WATER?
The indoor series filter should be used only for tap water. The outdoor series filter can filter water from a river, lake, stream or any outdoor source as long as one can see at least one foot below the surface.
MY LITTLE LUXURY MAKES A NOISE AFTER DISPENSING A FEW GLASSES OF WATER. IS THIS NORMAL?
Yes, this is perfectly normal. Once water is dispensed, more uncooled water flows through the filter into the reservoir and the fan will switch on in order to cool the filtered water in the reservoir. Once the optimum temperature is reached, the fan will turn off.
HOW DO I EMPTY MY LITTLE LUXURY IF I WANT TO TRANSPORT IT?
In order to transport your unit, you should remove and empty the plastic bottle. Pour one or two glasses of water so that the reservoir is not full. Carry the unit to your sink. Underneath the unit you will find a removable rubber drain plug. Simply remove the plug and let all the water flow from the unit.
If you are moving your unit within your home, you should carefully remove the plastic bottle. Then pour a glass or two of water through the tap to drop the water level in the reservoir. It would then be easy to move the unit without spilling water.
WHAT IS THE WARRANTY ON MY LITTLE LUXURY?
Your Little Luxury unit comes with a one year warranty on all parts. It is important for you to register your unit by mailing in the warranty registration card that comes with the user guide or that you register it online at littleluxury.co.za in order to ensure that you are covered by the warranty.
WHAT IS YOUR RETURN POLICY?
We offer a 30 day money back guarantee, no questions asked, for sales from our website. Beyond 30 days, we have a one year warranty on all parts for customers that register their unit by either mailing in the warranty card included with the user manual or by registering online. We will fix or replace your Little Luxury, should there be any factory defects. Note that we will not replace filters which should be retained if a unit is returned.
WHERE CAN I GET NEW FILTERS FOR MY LITTLE LUXURY?
Replacement filters are available at littleluxury.co.za or at select retailers as listed on the website
I DO NOT HAVE A SINK DEEP ENOUGH TO FILL MY LITTLE LUXURY BOTTLE. IS IT SAFE TO FILL MY BOTTLE IN THE SHOWER OR WITH A GARDEN HOSE?
It is safe to fill your bottle from your bath tub/shower or garden hose. If you have a sink that is not deep enough to fill your bottle, we recommend that you use a funnel. We plan on offering an accessory in the near future for this purpose.
IS MY LITTLE LUXURY SAFE TO USE OUTDOORS?
The indoor series unit is designed for indoor use, using regular tap water. There is however no problem using it on a covered patio or similar outdoor environment. The outdoor series is suitable for any outdoor use and the outdoor filter will filter water from a river or stream as long as you can see at least one foot beneath the water surface.
HOW MUCH DO I SAVE OVER BOTTLED WATER WITH MY LITTLE LUXURY?
The cost of water per liter depends on the quality of the water being filtered. Based on regular tap water found in most cities, you would generate about 130 gallons of filtered water to each filter. That works out to about 11 cents per liter which is a 90% saving on bottled water.
DO YOU HAVE A SUBSCRIPTION PLAN FOR SENDING ME NEW FILTERS ON A REGULAR SCHEDULE?
Yes, we have a plan available on littleluxury.co.za . We encourage you to subscribe so that you always have a new filter on hand.
WHAT RETAILERS STOCK LITTLE LUXURY?
Please check the retail section on littleluxury.co.za for most up to date list of stockists
I’M GOING ON HOLIDAY. SHOULD I TURN OFF MY LITTLE LUXURY UNIT?
It is recommended that if the unit is not being used for a few days or more, that you turn the unit off. You should however leave the filter submerged in water to avoid clogging.